Undergraduate statements are mailed on a regular basis to the Permanent Home Address as listed in the ACES website. Graduate and Professional students will have their bills delivered through the ACES. Only one statement is generated per billing cycle per student.

Students are responsible for maintaining up-to-date address/contact information for individual student records via the ACES website. Graduate and Professional bills have gone paperless, and are always available through ACES.

Students are notified via e-mail when statements are generated. Students who do not receive a billing statement by mail may print a copy of your statement directly from the ACES website.

For more information regarding payment options, please refer to our "Making Payments" section.

Duke University offers an alternative monthly payment plan through Tuition Management Systems (TMS). For more information or to enroll, please visit the TMS website, or call 800-722-4867. Students choosing to enroll with TMS will continue to receive statements from Duke University for their records.

Duke University does not accept credit or debit cards for payment of student accounts.

If full payment is not received by the due date, a late payment penalty charge of 1.25 percent of the amount past due will be assessed on the next statement. The student's account will also be subject to registration and transcript holds. Failure to receive a statement does not warrant exemption from the payment of tuition and fees, nor from the penalties and restrictions.

Any outstanding financial aid at the time of billing is listed under the "Anticipated Financial Aid" section of your statement. The aid listed in this section may be deducted from the total amount due and payment made accordingly. If any aid has been omitted or incorrectly listed on the statement, please contact the Financial Aid and/or Student Loan office to confirm the aid that may be deducted from the amount due, or go to their website.

Transactions are posted to a Bursar Account from various offices and departments throughout the University. Questions should be directed to the office initiating the charge (e.g. Duke Card Office for dining, Residence Life and Housing Services for housing, etc.)

After it has been confirmed that a credit is pending, payment may be remitted accordingly with a written explanation of the adjustment. Do not wait for a correct statement to remit payment.

If a sponsor will be paying all or part of the charges, please ask the sponsor to send a billing authorization in the form of either a letter or a standard voucher. The information can be sent in one of three ways:

• U.S. Mail:
   Student Account Analyst
   Bursar's Office
   324 Blackwell Street,
   Washington Building, Suite 1000
   Durham, NC 27701
  
  


• Fax:
  (919) 684-3091
  
  


• E-mail: bursar@duke.edu
  
  

The sponsor's authorization should include the following:sponsor name, complete address, duration of sponsorship (beginning and ending date), special instructions for billing (purchase order numbers, ID numbers, etc.), and specific charges the sponsor will pay.

A monthly statement will continue to be received. A timely payment must be made for any charges not covered by the sponsor's agreement. If a sponsor fails to pay the agreed upon amount, the student will be responsible for the entire balance.

The refunds are processed three times per week, and checks are mailed to the student's Mailing address as shown on ACES. Please keep the local mailing address information current on the ACES website to ensure delivery of all correspondence, including refund checks.

All full-time students and part-time candidates are required to pay the health fee each semester for care at Student Health Services. For further explanation of these services, please contact Duke Student Health Service at (919) 681-WELL [919-681-9355] or visit their website.